Nikki Zko

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Verified Reviewer
| map-marker Richmond, Virginia

Road runner suck they will repo your bike for 352.00 then tell you that you have to pay the remaining balance late fees and repo fees like seriously if it’s that easy I would’ve paid cash.

I hate Road Runner. Don't finance a motorcycle through them.

They never gave a repo notice. They should say, 'Hey,' in an email or text, 'Your stuff is up for repo,' not keep sending a reminder of how much the balance is.

How about letting the person get paid first? Maybe that morning they were going to make a payment.

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Christina L Khk

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Verified Reviewer

DOR State of Tennessee

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Documentation needs to be submitted to the State of Tennessee for title and registration. Information was requested over a year ago and no response has been received.

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Preferred solution: Title sent to TN

Anonymous
map-marker Dallas, Texas

POOR BUSINESS

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Sold my SxS and they paid the invoice in full to Road Runner last Monday. And they keep telling my payment is late.

Sent them proof of payment with USPS tracking number, check number, invoice number and all.

What do they say back? "Your payment is late by x days".

Honestly will say i will never use this company, You are better off just using local bank

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User's recommendation: Use a different lender or pay in pash

Caitlin J Req

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Verified Reviewer

No notice and additional fees

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If I could give 0 stars, I would. Horrible customer service, wasn't notified that a payment was reversed (for no known reason and I have notifications via email, phone and text setup) and they charged late fees and additional interest while I was trying to pay the loan off.

The payment was supposedly reversed days ago, so additional interest and a late fee tacked on without notification after the reversal. The only way I knew about it was because the funds weren't taken out of my bank account. I tried to talk with a customer service rep and said they will not return that money because it's not "what they do".

Corrupt way to do business, if you ask me. DO NOT GET A LOAN FROM THESE PEOPLE.

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Loss:
$100

Preferred solution: Refund on the accruing interest and late fees after not being notified there was an issue with the payment.

User's recommendation: Find a loan elsewhere

1 comment
Kynzi Zqw

Modificación en el whatsapp

Theta Ulx

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Verified Reviewer
| map-marker Doylestown, Pennsylvania

Needing account number

Needed my account number so I could make payment no help No way to access my account number. Thank you

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User's recommendation: Have available on computer to be able to give your social security number databurs. Whatever to be able to get your account number

Brad S Etd

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Verified Reviewer
| map-marker Coquitlam, British Columbia

Late on my payments

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My wife left me so I had to pay for everything and thats why I got behind on my side by side she left me with all the bills that she made

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Pros:
  • Very good people
Cons:
  • Will do their best to help you

Preferred solution: Price reduction

User's recommendation: Just call and talk to someone and see if they can help you

Anonymous
map-marker Clinton, Montana

Account information

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Took 4 times of calling to finally be connected to a live agent

Once I got there I had no problems

You really need to list a better phone number

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Anonymous
map-marker Philadelphia, Pennsylvania

Make payment

U can take a payment without all the bull.i had the worst time in getting in touch withsomeone to take my payment ...

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Anonymous
map-marker Houston, Texas

LIARS!!!!!! AVOID!!!

AVOID THIS COMPANY!!! They will not send paperwork for me to license my bike.

Been a month!!!

Said it would be another 2 weeks! THEY LIE ALOT READ ALL THE REVIEWS BEFORE YOU BUY AND USE THEM!!!

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User's recommendation: STAY AWAY!!!

Anonymous
map-marker Houston, Texas

Payment questions

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My CS rep, Cynthia, was friendly and informative. Enjoyed our brief conversation.

Keep up the good work!

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User's recommendation: Hopefully you will get "Cynthia" as your CS rep.

Anonymous
map-marker Prairieville, Louisiana

Stay away from roadrunner

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This company should be ashamed of themselves how the conduct business. Customer service and support is beyond a joke and unreal. Do not do business and if you do you have been warned.

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User's recommendation: Stay away!!!

Anonymous
map-marker Washington, District Of Columbia

Abysmal services

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Truly abysmal. Outdated website, AWFUL loan offers, garbage customer service.

They kept calling and harassing me because saying they would send me to collections because THEY lost correspondence documenting my payoff. Be ready for a 17% loan if you go with them

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User's recommendation: Go somewhere else lol

1 comment
Tereasa Qad

We paid it off in 2022 and now a year and a half later they are telling me that we owe over 2000 still. When emailed with documents about paying the loan off they are not responding and when calling customer service they are telling me they never received these payments I made.

Anonymous
map-marker Philadelphia, Pennsylvania

These company does not keep to privacy and very unprofessional

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Have had multiple calls for a distant family member not paying a bill that I am not associated with by any means! They are harassing all family members with same last name to that individual and then employee named Leguntese says its private and hangs up on you when you ask why you are are being called!

I understand collecting debts but harassing and disrespecting family members is not ok or our problem!

Consider this when thinking about financing through them! I have no right to know this information about this individuals finances at all!

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Anthony S Oph

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Verified Reviewer
| map-marker Concord, North Carolina

Questions about Gap Insurnace.

Hello I need answers as to who exactly is the issuer of my GAP insurance and what are the cancellation steps as I am having my company supply this. account

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Anonymous
map-marker Ocala, Florida

Can not get a straight answer from anyone after paying off the lone .

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Timeline to release my title. One of the worst financial companies you will ever have the miss fortune of dealing with .

If you like being given the runaround or straight up lied to .Your at the right place .

The only place you will find more im capable people at one place is in the US Capital. No one in this company seems to know anything and can not get on the same page

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User's recommendation: Run

Anonymous
map-marker Buffalo, New York

Deceptive business practices

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With my first payment coupon on a new loan came written instructions from Roadrunner Account Services on how to set up monthly electronic payments. First clue something was fishy was when I entered the specific website and page address they provided and got a search results page.

Found out Roadrunner Account Services is a collection agency that charges a $4.95 fee for every transaction, even by phone.

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User's recommendation: Stay far away from Roadrunner Financial Svcs.

2 comments
Guest

I am making payments larger then my minimum to pay off sooner, yes every time you do a transaction they charge you additional money. They have zero help after hours, no option to help you if you still have a rotory phone, in one previous call was given three diffrent answers to one question.

I will never use this financial company or any of there subsidiaries EVER AGAIN!!! They would have many more comments but they make you leave an email address.

Guest

I current use roadrunner financial and now after double my payment is come to attention my mail are not being delivered on time as to charge customer interest and late fee.their practice on payment is suspect

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