Anonymous
map-marker Houston, Texas

Payment questions

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My CS rep, Cynthia, was friendly and informative. Enjoyed our brief conversation. Keep up the good work!
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User's recommendation: Hopefully you will get "Cynthia" as your CS rep.

Anonymous
map-marker Prairieville, Louisiana

Stay away from roadrunner

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This company should be ashamed of themselves how the conduct business. Customer service and support is beyond a joke and unreal. Do not do business and if you do you have been warned.
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User's recommendation: Stay away!!!

Anonymous
map-marker Washington, District Of Columbia

Abysmal services

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Truly abysmal. Outdated website, AWFUL loan offers, garbage customer service. They kept calling and harassing me because saying they would send me to collections because THEY lost correspondence documenting my payoff. Be ready for a 17% loan if you go with them
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User's recommendation: Go somewhere else lol

1 comment
Tereasa Qad

We paid it off in 2022 and now a year and a half later they are telling me that we owe over 2000 still. When emailed with documents about paying the loan off they are not responding and when calling customer service they are telling me they never received these payments I made.

Anonymous
map-marker Philadelphia, Pennsylvania

These company does not keep to privacy and very unprofessional

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Have had multiple calls for a distant family member not paying a bill that I am not associated with by any means! They are harassing all family members with same last name to that individual and then employee named Leguntese says its private and hangs up on you when you ask why you are are being called! I understand collecting debts but harassing and disrespecting family members is not ok or our problem! Consider this when thinking about financing through them! I have no right to know this information about this individuals finances at all!
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Anthony S Oph

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Verified Reviewer
| map-marker Concord, North Carolina

Questions about Gap Insurnace.

Hello I need answers as to who exactly is the issuer of my GAP insurance and what are the cancellation steps as I am having my company supply this. account
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Anonymous
map-marker Ocala, Florida

Can not get a straight answer from anyone after paying off the lone .

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Timeline to release my title. One of the worst financial companies you will ever have the miss fortune of dealing with . If you like being given the runaround or straight up lied to .Your at the right place . The only place you will find more im capable people at one place is in the US Capital. No one in this company seems to know anything and can not get on the same page
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User's recommendation: Run

Anonymous
map-marker Buffalo, New York

Deceptive business practices

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With my first payment coupon on a new loan came written instructions from Roadrunner Account Services on how to set up monthly electronic payments. First clue something was fishy was when I entered the specific website and page address they provided and got a search results page. Found out Roadrunner Account Services is a collection agency that charges a $4.95 fee for every transaction, even by phone.
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User's recommendation: Stay far away from Roadrunner Financial Svcs.

2 comments
Guest

I am making payments larger then my minimum to pay off sooner, yes every time you do a transaction they charge you additional money. They have zero help after hours, no option to help you if you still have a rotory phone, in one previous call was given three diffrent answers to one question.

I will never use this financial company or any of there subsidiaries EVER AGAIN!!! They would have many more comments but they make you leave an email address.

Guest

I current use roadrunner financial and now after double my payment is come to attention my mail are not being delivered on time as to charge customer interest and late fee.their practice on payment is suspect

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